Frequently Asked Questions

Are you a real company and can I trust you?

We’re as real as it gets! Our full name is AUCO General Traders CC t/a Tsele le Tsele. Our company registration number is (2010/130890/23).

Do I need to order online?

Yes, you need to order online at

Do you have stock of …?

All items we have in stock are displayed on our website. If it’s on the website, it is in stock at our suppliers and you can place an order. If it's not on the website, chances are, we don't have it. Please confirm stock availablity before you make your purchase.

How do I order online?

Go to the page of the product you wish to purchase and click on the "Add to bag" button. Once your product has been added to the bag, proceed to "Checkout" to complete your order.

How long does delivery take?

Deliveries usually take 2-7 business days after payment has been confirmed. We’ll send you a tracking number so you can track your order all the way to its final destination.

What are refurbished computers?

Think of refurbished computers as certified used computers. What does that mean? These computers are thoroughly test, repair and clean all items we buy before we offer them for sale.

What payment methods do you use?

We have few ways that you can pay for your order all of which are secure.

Regular EFT

One option is to pay by "Regular EFT" which is still one of the most common payment methods in South Africa. If you choose this option at checkout, you will receive an order confirmation email with our bank details and the reference number to use. We'll get to work on your order as soon as we receive your payment in our account which can sometimes take till the next business day.

Note: We bank with FNB so if you do as well, we should get your EFT payment instantly

PayFast - Credit Card, Cheque Card, Debit Card or Bitcoin

We also partner with PayFast, one of South Africa's leading secure payment processors to offer a number of additional payment methods, including credit/cheque cards (Mastercard or Visa), debit cards and even Bitcoin payments.

PayFast is selected by default at checkout. When you choose to use it, you're redirected to PayFast's secure website and then you can select which of these specific payment methods you want to use. Most PayFast payments clear instantly.

PayFast - MobiCred

We also offer financing options through our partnership with MobiCred & PayFast. To use this option, you need to apply for a line of credit on the MobiCred website. Once you've been approved, you can then choose PayFast at checkout, and then choose MobiCred. Follow the instructions to enter your details and pay with your MobiCred line of credit.

Find out more about how to shop with MobiCred here

Where are your stores located?

We are operating as an online store and don’t have physical shops or showrooms. We recommend having your order delivered, it’s much easier!