TERMS AND CONDITIONS

 

Between AUCO General Traders CC t/a Tsele le Tsele (Tsele le Tsele); and you (the “user/customer”).

 

DEFINITIONS

All words used in this Terms and Conditions including on our Website shall where not otherwise defined herein have their ordinary meaning.

  1. Terms and Conditions” mean these terms of use, specific terms, the privacy policy and any other terms, policies or notices agreed between you and AUCO General Traders CC t/a Tsele le Tsele.

  2. we”, “our” or “AUCO General Traders CC t/a Tsele le Tsele” means AUCO General Traders CC t/a Tsele le Tsele whichever one applies.

  3. Services” means the use of the Website and any services and/or Goods offered for sale on the Website including those services offered in conjunction with the sale of any Goods.

  4. Goods” means any Goods or products sold by AUCO General Traders CC t/a Tsele le Tsele.

  5. Website” means www.tseleletsele.co.za

  6. you” or “user” means any person who visits, accesses or uses the Website or buys any Goods and Services.

  7. The singular shall include the plural and vice versa.

  8. Reference to one gender shall include the other.

  9. Reference to natural persons shall include bodies corporate and vice versa.

  10. The clause headings in this Agreement have been inserted for convenience only and shall not affect its interpretation.

INTRODUCTION

AUCO General Traders CC t/a Tsele le Tsele is an online reseller with the main focus on refurbished computers, notebooks, and latest in computer peripherals throughout South Africa. We pride ourselves in being a trustworthy leader in our field and innovation is what keeps us up front.

Please take some time to read through this document as it will help you understand how it apply to you. If there is any part of these Terms and Conditions that you do not understand, you must ask AUCO General Traders CC t/a Tsele le Tsele to explain it to you before you accept the Terms and Conditions or continue using our Services. It is IMPORTANT that you understand the following;

  • These Terms and Conditions are binding and enforceable against every person that uses our Services.

  • Please do not use our Services if you do not agree to the Terms and Conditions, if you continue to use our Services, this will constitute your acceptance of the Terms and Conditions contained herein.

  • Nothing in these Terms and Conditions is intended to [1] contravene any provision of the Consumer Protection Act OR [2] to unlawfully restrict, limit or avoid any right or obligation for the User or AUCO General Traders CC t/a Tsele le Tsele.

  • By using our Services, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use our Services only with the supervision of your parent or legal guardian who hereby consents to be bound to these Terms and Conditions and to be liable and responsible for all obligations that would otherwise arise in respect to your use of our Services under these Terms and Conditions.

  • Access to the Services, content and downloads available on the Website may be classified as “electronic transactions” as defined in terms of the Electronic Communications and Transactions Act, Act No. 25 of 2002.

  • You, the Customer, hereby warrant that you will at all times comply with the requirements of all applicable Law(s) including (but not limited too) the National Credit Act and the Consumer Protection Act, as amended from time to time.

  • You agree to use our Services only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

  • By ticking the “I confirm I have read, understood and accepted the Terms and Conditions applied to the use of AUCO General Traders CC t/a Tsele le Tsele Services” box a legally binding agreement between you and AUCO General Traders CC t/a Tsele le Tsele is formed.

  • If you do not tick the “I confirm I have read, understood and accepted the Terms and Conditions applied to the use of AUCO General Traders CC t/a Tsele le Tsele Services” box but continue to use the Services, then you will have agreed to these Terms and Conditions and a legally binding agreement between you and AUCO General Traders CC t/a Tsele le Tsele is formed.

 

AMENDED OR UPDATED TERMS

AUCO General Traders CC t/a Tsele le Tsele may, from time to time and at its sole discretion, amend or change these Terms and Conditions without notice. As such, you should check the Terms and Conditions periodically, and in particular each time you use our Services, visit our Website or purchase our Goods, as your continued use will mean you accept any amendment or revision at the time of use.

 

OWNERSHIP AND USE OF WEBSITE

AUCO General Traders CC t/a Tsele le Tsele owns the Website and (where applicable) all intellectual property therein. The User agrees that he will only use the Website and AUCO General Traders CC t/a Tsele le Tsele’s Services generally for the specific purposes for which it is created. The User warrants that in using the Services;

  • He shall not violate any laws or regulations of the Republic of South Africa and he shall not violate any of these Terms and Conditions.

  • He will not disrupt or interfere with any other user’s enjoyment of such Services.

  • Insofar as it pertains to the Services or any part thereof, he will not upload, post or otherwise transmit any viruses or other harmful, disruptive or destructive files.

  • He will not access or attempt to access any part of the Services which he is not authorized to access.

  • Insofar as it pertains to the Services or any part thereof, he will not disrupt or interfere with the security of, or otherwise cause harm to, any system resources, accounts, passwords, servers or networks connected to or accessible through such feature.

  • Insofar as it pertains to the Services or any part thereof, he shall not publish, post, upload, distribute or disseminate any defamatory material or information that might defame, embarrass, harm, abuse, threaten, insult or harass or otherwise cause harm to AUCO General Traders CC t/a Tsele le Tsele or any third party.

  • Insofar as it pertains to the Services or any part thereof, he shall not invade the privacy of any third party and shall not engage in any activities that are racially, ethically or otherwise objectionable.

By using the Services, you agree that in the event that you breach any of the warranties provided for herein, that your access to the Website and our Services generally, may be suspended or terminated without notice to you and without prejudice to any other right or claim that AUCO General Traders CC t/a Tsele le Tsele may have against you for such breach. You may suspend or terminate your use of our Services at any time without notice to AUCO General Traders CC t/a Tsele le Tsele.

AUCO General Traders CC t/a Tsele le Tsele makes no representations or warranties, whether express or implied, as to the quality, operation, integrity, accuracy, availability, functionality and the like of our Services. If any such representations or warranties are made by AUCO General Traders CC t/a Tsele le Tsele’s representatives, AUCO General Traders CC t/a Tsele le Tsele shall not be bound thereby.

 

ELECTRONIC COMMUNICATIONS

When you use our Services, or send emails to us, you consent to receiving communications from us electronically and agree that all communications, notices, disclosures, announcements and the like sent by AUCO General Traders CC t/a Tsele le Tsele satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.

 

RETURNS POLICY

If you are not completely satisfied with the goods, the goods may be returned with all accessories, the original receipt and original packaging. You are entitled to cancel any sale concluded through the use of our Services within 7 days after date of receipt of any Goods purchased. In this event, please return the Goods in the same condition and packaging as originally purchased and we will refund you within a reasonable period of time.

AUCO General Traders CC t/a Tsele le Tsele will offer a refund based on the original payment amount and method, less any direct costs associated with the order.

Direct costs are costs incurred by AUCO General Traders CC t/a Tsele le Tsele to suppliers directly for the processing of the order. These include, but are not limited to: PayFast transaction fees, courier fees, requested hardware and software upgrade fees, damage costs, etc.

Please ensure returns/exchanges/refunds comply with the following:

  • The warranty seals must be intact, no modification must have been made by anyone other than AUCO General Traders CC t/a Tsele le Tsele or our suppliers

  • The products must be securely packed to preserve the value

  • The cost of return will be for your account

 

To qualify for an exchange or refund, the products must be returned to AUCO General Traders CC t/a Tsele le Tsele. Kindly also send a full reason for the return, for AUCO General Traders CC t/a Tsele le Tsele to keep a detailed record for quality control and after sales purposes.

The products will be tested on return to AUCO General Traders CC t/a Tsele le Tsele to ensure it was returned in the same condition that it was provided. Any damages will be deducted off the refund amount. On the successful assessment of the products, the relevant refund will be done, less the direct costs relevant to the order.

AUCO General Traders CC t/a Tsele le Tsele will endeavour to process refunds within 7 days after receiving back the products at AUCO General Traders CC t/a Tsele le Tsele’s physical premises, but not longer than 30 days from receipt of the products.

 

GOODS AND SERVICES

The Goods and Services offered on our Website are intended for residents of the Republic of South Africa and all transactions are subject to these Terms and Conditions. Customers who are not resident in South Africa are welcome to use the Website in accordance with these Terms and Conditions and to make online purchases provided that the delivery address is in South Africa.

FIT FOR PURPOSE: You must ensure that any Goods and Services you buy are fit for the purpose for which you want to use them. AUCO General Traders CC t/a Tsele le Tsele team members are available to discuss your needs and make recommendations but the onus shall be on the User to ensure that his purchase meets with his needs. In order to prevent harm to persons and property, the User must ensure that Goods are used in accordance with the manufacturer’s instructions. Where no such instructions for use are provided by AUCO General Traders CC t/a Tsele le Tsele, the onus shall be on the User to acquire such instructions before use. Most manufacturers of the Goods that AUCO General Traders CC t/a Tsele le Tsele sells will have user instructions available for electronic download or for viewing on their respective websites.

 

DEFECTS

The Users attention is drawn to the possibility that our Website and the Goods and Services offered therein, could include technical, mechanical or other mistakes/defects from time to time. AUCO General Traders CC t/a Tsele le Tsele take reasonable steps to prevent such happening but occasionally we get things wrong.

If you are not satisfied with any Goods or Services that you have purchased by virtue of an apparent defect, you may under certain circumstances be entitled to either be refunded or have the Goods repaired or replaced, as the case may be. Please get in touch with us on This email address is being protected from spambots. You need JavaScript enabled to view it. and our staff will be happy to assist in such matters. We would welcome any feedback that you might have in this regard.

 

WARRANTY

In some instances some of our Goods are supplied with a limited warranty so be sure to check with the sales representative and on the quotation/ terms and conditions to verify whether a limited warranty is provided with the Goods you wish to purchase and in respect of what part of the Goods the limited warranty (if any) applies. Please do this before you make your purchase to satisfy yourself that you are getting what you want. Typically, our limited warranties will only apply to hardware and under some circumstances you might inadvertently void a warranty through your actions after delivery, so be sure to confirm with our team on how your rights in this regard will apply.

Despite the limited warranty associated with some of our Goods, the Website itself and all information provided therein, is provided “as is” and without any warranty, either express or implied, including, but not limited to, the implied warranties of fitness for a particular purpose, compatibility with the customers’ needs, non-infringement etc.

GOODS AND AVAILABILITY

AUCO General Traders CC t/a Tsele le Tsele doesn’t guarantee that all of our Goods and Services will be available all of the time, even when they are still advertised on our Website. Where something is no longer available, we will always try (but shall not be obliged) to offer you alternatives to what you ordered I.E. something of similar price and specification. You will not however be obliged to accept any alternative Goods that we offer to you. Where it comes to our attention that Goods or Services ordered by you are no longer available, we shall inform you as quickly as possible.

All purchase prices are quoted in South African Rand’s (ZAR) and while all reasonable efforts will be made to ensure that our advertised prices are correct, sometimes we do make mistakes, so we reserve our right to make any necessary corrections at any time without incurring any liability to you.

We may discontinue or change the specification and/or configuration of any of our Goods (including bundles of Goods) and Services at any time without notice. We may also suspend or modify our Website at any time without prior notice. By using our Services, you agree that AUCO General Traders CC t/a Tsele le Tsele shall not be liable to you in the event that we do suspend or modify our Website or discontinue or change the specification and/or configuration of any Goods and Services.

RISK AND OWNERSHIP

Risk in the Goods and/or Services shall pass to you or your authorized representative on delivery. We will retain ownership in the Goods until payment has been received in full.

AGREEMENT OF SALE

An agreement of sale will be deemed to have been concluded by the placing of an order (telephonic, e-mail or on our Website) to AUCO General Traders CC t/a Tsele le Tsele and by the receipt of the payment of the purchase price for the Goods into AUCO General Traders CC t/a Tsele le Tsele’s bank account with its details set out hereunder:

Account Name: AUCO General Traders
Bank: CAPITEC
Branch Code: 470010
Account Number: 1633918198
Account Type: Savings

 

METHODS OF PAYMENT

CREDIT CARD PAYMENTS: AUCO General Traders CC t/a Tsele le Tsele accepts Credit Card payments which include Master Card and Visa payments via PayFast (security certificates and policy available at https://www.payfast.co.za ). At the time of placing the order, the transaction details are presented to the bank for authorisation immediately. If bank authorisation is not obtained, the order will be cancelled.

DIRECT BANK DEPOSIT AND EFT’s: You may pay through direct bank transfer or Electronic Funds Transfer (EFT) subject to the following conditions; [1] funds must reflect in AUCO General Traders t/a Tsele le Tsele’s bank account within 72 hrs of placing order otherwise the order will automatically be cancelled. [2] All transactions are conducted in South African Rand’s (ZAR). [3] All payment details, including your proforma invoice details/ quotation number, must be used in the reference section of the payment slip, failure to do so may delay processing or despatch of Goods. [4] Upon user receipt of payment confirmation, please email same to This email address is being protected from spambots. You need JavaScript enabled to view it..

Upon receipt of payment confirmation and receipt of funds in AUCO General Traders CC t/a Tsele le Tsele’s bank account, the order will be processed at which time the estimated timeframe for deliver shall commence. By transacting with AUCO General Traders CC t/a Tsele le Tsele and processing payment, you warrant to us that you have legal capacity and are properly authorised to make such transaction and that you are not in breach of any applicable Act or Regulation promulgated thereunder including (but not limited too) the Consumer Protection Act and National Credit Act. You indemnify AUCO General Traders CC t/a Tsele le Tsele, its members, owners and employees from any claim and/or liability from any third party arising out of your instructions and/or use of our Services.

DELIVERY OF THE GOODS

Following payment, AUCO General Traders CC t/a Tsele le Tsele will take reasonable steps to ensure that your Goods arrive within the estimated delivery timeframes provided and in line with the terms and conditions of the Delivery Company or Nominated Delivery Company (available on request).

THE DELIVERY GUYS: AUCO General Traders CC t/a Tsele le Tsele only deliver within the Republic of South Africa and delivery charges will (where applicable) be reflected on the quotation/ invoice. AUCO General Traders CC t/a Tsele le Tsele will always use our preferred delivery company (the “Delivery Company”) to deliver any Goods bought by you.

The Delivery Company is a third-party service providers and as such, AUCO General Traders CC t/a Tsele le Tsele cannot accept responsibility for their failure to perform or for delays in delivery due to circumstances beyond our control (“force majeure events”). You agree that AUCO General Traders CC t/a Tsele le Tsele shall not be liable to you for any loss arising from any failure or delay in delivery or for any acts or omissions of the Delivery Company (including force majeure events) that are outside of the control of AUCO General Traders CC t/a Tsele le Tsele.

DELIVERY PARTICULARS: Deliveries must be made to a physical address and not a PO Box. Please ensure that all delivery details including the postal code are accurate, as you will be liable for all additional charges as a result of any errors you make. All deliveries, whether by the Delivery Company or the Nominated Delivery Company, shall only be done between 08h00 and 17h00 on weekdays (excluding public holidays). Week-end deliveries are only available on request and are subject to availability and a revised quotation. Please ensure that either you, or someone authorised by you, is available to receive and sign for deliveries. Whoever is signing for deliveries will also need to have a valid South African Identity Document (or equivalent) in order to verify their identity. In the event that a delivery fails on account that either you or someone authorised by you is not available to receive and sign for orders (or that either is unable to adequately verify their identity), then this will result in a failed delivery and you will be liable for any additional re-delivery charges and associated costs.

SPECIAL DELIVERIES: If there are any reasons why a delivery at your designated delivery address might be particularly difficult, overly time consuming or particularly problematic, then you must inform us prior to payment that you require a “Special Delivery”. Special Deliveries are those that do not conform to the standard terms and conditions of the Delivery Company or Nominated Delivery Company- I.E. they are not ordinary deliveries, and they may incur an additional charge. If a reasonable person would agree that your address is difficult to find or difficult to access OR that a delivery to you at your nominated destination is likely to take substantially longer than expected for reasons that should/ ought to be known by you, then it is likely that you will require a Special Delivery and you should inform us. In the event that you do not inform us prior to payment and your delivery is deemed by us to have been a Special Delivery, then you agree that you will be liable for any additional reasonable delivery costs over and above those initially quoted. If you live in a gated development then you should make any necessary arrangements for access for the Delivery Company or Nominated Delivery Company including the payment of any bespoke costs levied by the estate for delivery company access (if applicable).

DELIVERY DELAYS: We aim to deliver Goods with as little inconvenience as possible however there are times when deliveries are delayed beyond our control and we advise you that there is a possibility that something may not go according to plan. You agree that in the event of such a delay, AUCO General Traders CC t/a Tsele le Tsele shall not be liable to you for any loss that you may suffer, for example, loss of time, having to take additional time of work or having to pay someone to wait at your nominated delivery destination to receive your Goods on your behalf. In this event, we will contact you to agree on alternative delivery date but will not require you to accept delivery at any unreasonable time.

FAILED DELIVERY: You are required to notify us within 48hrs of the time that the delivery was expected to have been completed failing which you agree that AUCO General Traders CC t/a Tsele le Tsele may deem the delivery to have taken place correctly.

INSPECTION OF GOODS: You must ensure that your Goods are in good condition, free of any form of defects (other than those that would be expected due to the nature of the refurbished status of the Goods) and that your order corresponds in description, price and quantity with the Goods you purchased before you take delivery of the Goods.

DAMAGES: In the event that a delivery results in damages to the Goods purchased by you, please notify us within 24 hours of receipt of delivery at This email address is being protected from spambots. You need JavaScript enabled to view it. providing photographic evidence of both the damaged Goods and damaged packaging. In this event, we will either collect and replace the damaged Goods or, in the event that a replacement is not available, we will offer you an alternative. If the alternative costs more than what the original Goods cost, then we will ask you to make the additional payment in accordance with the payment provisions provided for herein. If the alternative Goods cost less, we will refund you the difference. You will not be obliged to accept alternative Goods in which case AUCO General Traders CC t/a Tsele le Tsele will refund you.

NO OBLIGATION TO PROVE DELIVERY: By confirming your order, you accept that AUCO General Traders CC t/a Tsele le Tsele does not have to prove that you personally received the delivery of your Goods. In the event that you leave instructions for your Goods to be collected by/ received by a third-party, you agree that AUCO General Traders CC t/a Tsele le Tsele shall only, if called on to do so, be required to prove that someone signed for the Goods at the specified delivery or collection address.

THIRD-PARTY ADVERTISING AND HYPERLINKS

Third-party hyperlinks and advertising may appear on our Website from time to time or may even be a permanent feature. These do not infer or constitute a relationship between AUCO General Traders CC t/a Tsele le Tsele and any linked third-party. Our publication of third-party links and advertisements is not an endorsement of the third-party, their views, goods or services and Users are advised that any reliance on and interaction with such third-parties shall be solely at the risk of the User. AUCO General Traders CC t/a Tsele le Tsele’s Terms and Conditions do not apply to third-party websites, goods and services and AUCO General Traders CC t/a Tsele le Tsele shall not be responsible for any interactions between the User and such third-parties.

LIMITATION OF LIABILITY

AUCO General Traders CC t/a Tsele le Tsele provides its Goods and Services with the following limitations on its liability to the maximum extent permitted by law for any loss, claim or damage, including associated costs, made by any third-party due to or arising out of [1] your use of the Website, purchase of Goods and our Services, [2] your violation of these Terms and Conditions, [3] the User failing to provide accurate information (including information regarding your needs) or [4] your violation of any law, rule or regulation or the rights of any other person or entity. By using this Website, you hereby indemnify AUCO General Traders CC t/a Tsele le Tsele against any loss, claim or damage, including associated costs, which may be suffered by yourself or any third party arising in any way from your use of our Services.

The User agrees that AUCO General Traders CC t/a Tsele le Tsele shall not be liable for incorrect pricing advertised on the Website or details conveyed by any member of our team whether by phone call, email correspondence or any other medium. We shall also not be liable for inaccuracies published on the Website or conveyed to you from time to time through any media platform that we use. This limitation of liability shall apply except in the event of wilful misrepresentation or misconduct and gross negligence of our employees and authorised representatives. Please do let us know if you feel that we are not meeting the high expectations that we have placed on ourselves by reporting your concerns to us on This email address is being protected from spambots. You need JavaScript enabled to view it.

The User agrees that the use of our Website is entirely at his own risk and that he is fully responsible for any loss, claim or damage, including associated costs, resultant therefrom including any risk of loss or damage associated with the inadvertent transmission of any viruses, spyware, malware, trojans, destructive materials or any other data or code and the like. AUCO General Traders CC t/a Tsele le Tsele make no warranty or representation, whether express or implied, that the information or files available on the Website are free of such harmful viruses, spyware, malware, trojans, destructive materials or any other data or code and the like.

Views, statements and opinions expressed on our Website or any publication we make are not necessarily the views of AUCO General Traders CC t/a Tsele le Tsele or any of its officers, agents, employees or owners.

COPYRIGHT AND INTELLECTUAL PROPERTY

All the data and rights, including but not limited to, copyright, trade-marks, logos, software, databases, text, graphics, icons, hyperlinks (other than third party hyperlinks), private information, designs, agreements and other intellectual property on this Website are the property of AUCO General Traders CC t/a Tsele le Tsele and as such are protected from infringement by local and international legislation and treaties. You are permitted to view, print or store electronically a copy of any information on our Website, including these Terms and Conditions, solely for your personal, lawful, non-commercial use. Unauthorised use, modification and/or distribution is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

TRANSFER OF RIGHTS

You may not without the written consent of AUCO General Traders CC t/a Tsele le Tsele be entitled to cede, delegate, assign or transfer all or any part of your rights or obligations under this Agreement. You hereby authorize AUCO General Traders CC t/a Tsele le Tsele and agree that we may cede at any time any part or all of our rights under this Agreement or transfer any part or all of our rights or obligations (whether by way of delegation or assignment) under this Agreement to any third party. You further agree that it shall not be necessary for us to provide prior notification to you in the event of any such cession or transfer.

PRIVACY

By using our Services, you agree that AUCO General Traders CC t/a Tsele le Tsele may use Cookies (both session and persistent) and various types of tracking technology to collect/ monitor and store electronic and personal information.

WHAT TYPE OF INFORMATION DO WE COLLECT: [1] Personal information that you will provide during payment E.G. your name and surname, ID number (or passport number), date of birth, gender, email address, credit/debit card details, contact numbers, specification needs or preferences and any other personal information you provide voluntarily to us directly [2] Internet usage information E.G. browsing habits, searches, click patterns, IP address, unique ID, pages visited, pathway taken during your search activity, time spent on our Website, what images and content you view/ download and any other relevant Internet usage information. [3] Details submitted by you or acquired by AUCO General Traders CC t/a Tsele le Tsele in relation to your response to any promotions, reviews, surveys, fault reports submitted and the like.

WHY DO WE COLLECT INFORMATION: The information that we gather is used primarily for the following purposes; [1] Website security, [2] to verify your identity, [3] to speed up any subsequent visits through the use of auto insert functions, [4] to understand how users interact with our Website and what preferences and needs they might have so that we can improve our Services and the uses Website experience, [5] to personalise (by way of greeting you by name) any subsequent visits you make to the Website, [6] to inform you of facts/ promotions and the like that may be of interest to you based on your prior search interest  and [7] to acquire statistical data on total numbers of Website visits/ page views etc.

OUR COMMITMENTS: AUCO General Traders CC t/a Tsele le Tsele will not share your personal information without your written consent except where compelled to do so through due legal process. AUCO General Traders CC t/a Tsele le Tsele may compile and share non-personal, anonymous and statistical data and information (which we shall own) with 3rd parties. AUCO General Traders CC t/a Tsele le Tsele will take all reasonable steps when collecting, processing, storing and (where required to do so) sharing your personal information in accordance with the requirements of the Protection of Personal Information Act 2013 (PoPI Act). We will not knowingly collect information relating to vulnerable Users or children.

 

GENERAL CONTACT INFORMATION

For the purposes of the Electronic Communications and Transactions Act, AUCO General Traders CC t/a Tsele le Tsele’s information is as follows;

Company Name: AUCO General Traders CC t/a Tsele le Tsele a Close Corporation registered in South Africa with registration number 2010/130890/23

The Business of the Company: Online retailer of ICT Goods and Services

Contact email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact number: +2767 648 9832