Frequently Asked Questions

We are operating as an online store and don’t have physical shops or showrooms. We recommend having your order delivered, it’s much easier!

There is two main way to order through Tsele le Tsele:
1. Place an order through the website, follow the prompts and ensure that your delivery address is correct to ensure that the courier delivers your package to the correct address.

2. You can email a sales consultant at info[at]tseleletsele.co.za and they will be able to assist you in making a purchase

We have few ways that you can pay for your order all of which are secure.

Regular EFT

One option is to pay by "Regular EFT" which is still one of the most common payment methods in South Africa. If you choose this option at checkout, you will receive an order confirmation email with our bank details and the reference number to use. We'll get to work on your order as soon as we receive your payment in our account which can sometimes take till the next business day.

PayFast - Credit Card, Cheque Card, Debit Card or Bitcoin

We also partner with PayFast, one of South Africa's leading secure payment processors to offer a number of additional payment methods, including credit/cheque cards (Mastercard or Visa), debit cards and even Bitcoin payments.

PayFast is selected by default at checkout. When you choose to use it, you're redirected to PayFast's secure website and then you can select which of these specific payment methods you want to use. Most PayFast payments clear instantly.

PayFast - MobiCred

We also offer financing options through our partnership with MobiCred & PayFast. To use this option, you need to apply for a line of credit on the MobiCred website. Once you've been approved, you can then choose PayFast at checkout, and then choose MobiCred. Follow the instructions to enter your details and pay with your MobiCred line of credit.

Find out more about how to shop with MobiCred HERE

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